US auto safety agency wants you to complain more

In this June 11, 2015 photo, new cars sit parked in rows at the General Motors car park in Sao Bernardo do Campo, Brazil. Behind the worst crisis in more than a decade for the world's fourth-largest auto market is the "uncertainty surrounding the country's sluggish economy, reduced access to credit and a drop in consumer confidence," said Rodrigo Baggi, an auto industry analyst at Sao Paulo's Tendencias Consultancy. "Purchases of nonessential durable goods like cars, motorcycles and electrical appliances are being postponed." (AP Photo/Nelson Antoine)

DETROIT (AP) — The U.S. government wants more people to complain about auto safety problems.

The National Highway Traffic Safety Administration is proposing a rule requiring automakers put labels on sun visors of all new vehicles with instructions on how to file safety complaints.

The labels would be glued to passenger visors and tell people that complaints could bring an investigation or a possible recall.

The agency uses consumer complaints to spot safety problems. If NHTSA workers spot a trend in the complaints, the agency investigates and can pressure automakers into doing recalls.

But in 2015, the agency’s director said it didn’t have enough people to thoroughly analyze the 75,000 complaints that came in, but since then NHTSA has received added funding and hired more personnel.

The labels were required by Congress in 2012. They instruct people to contact NHTSA with safety issues at , by phone at (888) 327-4236 or by mail at U.S. Department of Transportation, NHTSA, Office of Defects Investigation, NEF-100, 1200 New Jersey Avenue SE, Washington, DC 20077-9382.

The agency will take comments on the proposal until Jan. 27. The regulation process can take years to complete, so it likely will be a long time before labels are required.


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