SAVANNAH, Ga. (WSAV) – To help with the burden from storm-related damages and to also help residents and emergency personnel stay connect, Comcast is opening thousands of Xfinity WiFi hotspots in the Hurricane Matthew impacted areas of Florida, South Carolina and Georgia.
The hotspots are for both Comcast subscribers and non-Comcast subscribers.
Hotspots are currently open in the following storm impacted areas:
- Martin County (FL)
- Lucie County (FL)
- Indian River County (FL)
- John’s County (FL)
- Duval County (FL)
- Nassau County (FL)
- Camden County (GA)
- Glynn County (GA)
- Bryan County (GA)
- Chatham County (GA)
- Effingham County (GA)
- Liberty County (GA)
- McIntosh County (GA)
- Beaufort County (SC)
- Berkeley County (SC)
- Charleston County (SC)
- Colleton County (SC)
- Dorchester County (SC)
- Jasper County (SC)
“During times like this, it is critical that we keep residents connected to family, friends and emergency resources,” said Doug Guthrie, Regional Senior Vice President for the Comcast South region. “By creating Wi-Fi access, we hope that Comcast is able to provide some degree of support during this difficult time.”
“Our thoughts are with those impacted by Hurricane Matthew. Communication after a devastating event like this is so important for residents, emergency workers and volunteers,” said Amy Smith, Regional Senior Vice President for Comcast in Florida. “We’re opening up our Xfinity WiFi hotspots to help provide internet access, allowing people to stay connected to family and friends and handle important household and business tasks, including processing insurance claims, and accessing other important information and resources.”
- For a map of XFINITY WiFi hotspots, users should visit xfinity.com/wifi.
- Once at a hotspot, the user should select the xfinitywifi network name in the list of available hotspots and then launch a browser.
- XFINITY Internet customers can sign in with their username and password, and will be automatically connected at XFINITY WiFi hotspots in the future.
- Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign-in page to get started.
- Non-customers will be able to renew their complimentary sessions every 2 hours through Monday October 17, 2016.
COMCAST PREPARATIONS AND CUSTOMER TIPS FOR HURRICANE MATTHEW
- With severe weather likely heading to the area, Comcast has been making extensive preparations to ensure we are best equipped to respond to any impact that may arise from the storm. Our goal is to work to restore any services impacted for our customers as quickly as possible and as soon as it is safe for our employees to do so.
- Remember that emergency management procedures in impacted areas dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work.
- Should our customers experience a loss of service due to a power outage, please know that local power must first be restored to your home before your video, phone or internet services can begin working again.
- The most effective way to get outage updates for your area and information about your Comcast service is to visit xfinity.com/MyAccount or to access the My Account app from any secure, Internet-enabled mobile device.
- If you do have electrical power but your Xfinity service has not yet come back on, you may need to restart or reset your devices, including wireless gateways, modems, routers and cable boxes. You can also chat online with an agent or visit xfinity.com/help-and-support.