Top Ten Consumer Complaints

New Consumer Protection Bureau Warns about Deceptive Marketing on Credit Card Offers (Image 1)

Identity theft topped the list of fastest-growing consumer complaints last year, according to the latest report from the annual survey conducted by Consumer Federation of America and the North American Consumer Protection Investigators  That in a new survey released today.

According to the report, identity theft from tax returns was of particular concern.  “Considering the epidemic of data breaches that we’ve been experiencing in the last year, it’s not surprising that more consumers are contacting state or local consumer agencies for help to resolve the problems that identity theft can cause,” said Susan Grant, Director of Consumer Protection and Privacy at CFA.

The survey concluded that “the solution to the problem isn’t to provide consumers with identity theft insurance, it’s to require better security to prevent their personal information from being stolen and fraudulently used.”

The survey said the top three complaints most commonly made to state and local consumer agencies continue to be auto-related problems, home improvement and construction, and credit and debt issues.

Top Ten Complaints in 2014

1. Auto. Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

2. Home Improvement/Construction. Shoddy work, failure to start or complete the job.

3. Credit/Debt. Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics.

4. (Tie) Retail Sales. False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver;
Utilities. Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service.

5. Services. Misrepresentations, shoddy work, failure to have required licenses, failure to perform.

6. Landlord/Tenant. Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics.

7. Home Solicitations. Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations, do-not-call violations.

8. (Tie) Health Products/Services. Misleading claims; unlicensed practitioners; failure to deliver;
Internet Sales. Misrepresentations or other deceptive practices, failure to deliver online purchases.

9. Fraud. Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds.

10. Household Goods. Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances.

Worst Complaint of 2014

The survey also said the “worst complaint of 2014” was debt collection. That included abusive practices to collect debts, etc.

And it concluded by saying new business types may require new legal protections.  Case in Point: Airbnb and Uber.  The consumer groups said lawmakers should address the “sharing economy” because consumer protection laws generally apply only to business-to-consumer transactions, not to consumers that purchase services from other individuals.

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